Hello,I live in Senegal, and have installed Viber on a Lumia 630-one SIM device. It seems to be a problem with push notifications, e.g. Not receiving alerts for incoming calls and text messages; all the settings are ON, for push notifications;While checking with another Viber accounts of mine, it results that the Viber account on the Lumia is offline, getting online only when I open the app on the phone.The app normally work in this country, while installed on other devices.Is there anything I can do, in order to get push notifications working on this phone?Thank you in advance. I am having the same problem with Lumia 630 dual-sim. Viber does not notify me of calls and messages, unless I open it.I made sure that the app is allowed to run in the Background, but this did not fix it.The problem seems to be in (Setting-Notifications+Actions) because the Viber app is not there. That's the issue I believe.I tried to change the region and language, as well as uninstalling and downloading the app from different regions, but still no luck.I have Viber on Lumia 1020, and the app works fine in the background. Also, I can find the app in (Setting-Notifications+Actions).Anyone knows how to fix this?Last edited by newVariable; at 02:07 PM.
I am having the same problem with Lumia 630 dual-sim. Viber does not notify me of calls and messages, unless I open it.I made sure that the app is allowed to run in the Background, but this did not fix it.The problem seems to be in (Setting-Notifications+Actions) because the Viber app is not there.
That's the issue I believe.I tried to change the region and language, as well as uninstalling and downloading the app from different regions, but still no luck.I have Viber on Lumia 1020, and the app works fine in the background. Also, I can find the app in (Setting-Notifications+Actions).Anyone knows how to fix this?mine is just working fine! Update: I have another lumia 630 dual-sim and it has the same problem. I guess it is an issue with the devices sold here in Kuwait. I will contact Nokia kuwait about it.I tried reseting the phone from (About-Reset Your Phone).I tried restarting the phone by holding the power button for 10 seconds.I updated the phone to Windows Phone 8.1 Update 1 (Developer Preview).I tried Nokia Software Recovery Tool.I have noticed that all the other apps, that I downloaded, do not appear in (Setting-Notifications+Actions) as well, not just Viber.Here are some screenshots from the device.Any ideas on how to fix it?Last edited by newVariable; at 01:45 PM.
Update: I have another lumia 630 dual-sim and it has the same problem. I guess it is an issue with the devices sold here in Kuwait. Sorry I even tried that three times but still have the same problem. With 'Viber' and 'WhatsApp'. My wive has the Lumia 520 and there the whole standard procedure was a peace of cake. Could it be true that we have some kind of conflict to each other because we are working on the same outlook account?I do not know how to solve your problem but in my family we use 3 phones with the same ms account and we have no problems with WhatsApp notifications. (We do not have viber).But please check also the data sense app if you have no restrictions set.Last edited by Harrie-S; at 06:56 AM.
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